AirTkt.com is dedicated to provide best-in-class service to its guest customers through our U.S based Customer Support System. We are committed in our effort to bring our guests the best travel deals (Airline Ticket, Hotel reservation, Cruise, and Car Rental). If you wish to know more about our services or you have a query/advice about our website or if you just want to leave a line of appreciation/ regret please E-mail us. We will be more than happy to answer your concern.
How may we help you?
Following are our most frequently asked questions.
Domestic – Baggage allowances have been changed by the Airlines for both checked-in as well as carryon baggage. There is a fee charged by the Airlines for all checked-in as well as carryon baggage. It is recommended that you please call the airlines directly or visit their website for the most updated policy. We are providing the link below to give you general guidelines and may be subject to change. Airline Baggage Policy | Airline page links
International – Almost all Airlines allow pieces to be checked-in free for most international travel and one carry on bag. However the weight allowances for checked-in as well as carry on baggage may vary by airline. You can call the airlines directly for most updated policy. We are providing the link below to give you general guidelines and may be subject to chang.
Third party card payments are accepted. It is considered third party when you are making airline bookings for someone other than yourself or when credit card holder is traveling with passengers that have a different last name however, the card holder must accept and authorize the charge by completing the Third Party Authorization form and emailing it to us from card holders own email address, You will receive the credit card authorization form by an automatic e-mail response once you complete your booking. You can either type or copy the authorization form and e-mail back to us as soon as you receive the form through our automated email with your acceptance of charges. After receiving your acceptance e-mail we will send your E-ticket confirmation within 1-5 business hours. In our effort to protect the security of the card holder we may call the card holder to verify charges, if required we may ask additional information like copy of a valid photo ID along with copy of both sides of the credit card scanned and e-emailed to us.
Failure to email the Credit Card authorization form in a timely manner may result in cancellation of reservation at the company’s discretion and funds on your card may remain on hold for a period of time and Card holder will be responsible for any charges accrued due to over draft or any other inconvenience caused by the hold. The card holder will also be responsible for our non-refundable service fee.
If you have any questions, please call us on 1-213-9559695
There is absolutely no need for you to worry about the security of your card, your bank will directly authorize the card transaction without any information passing through us. In about 25-30 seconds (depending on your internet connection) your bank will issue, using the online payment gateway, an authorization code and confirmation of completion of transaction. AirTkt.com, is a Verisign Certified Site, uses the latest encryption technology and other sophisticated methods to protect your credit card information. It is in fact safer to transact with us than having your card swiped at a restaurant.
Any one under the age of 18 traveling alone is considered Un-accompanied minor by most airlines. Different airlines have different regulations and restrictions with un-accompanied minors. To get the best and latest information on these regulations is to visit the airlines website directly. Click here to visit our airline links page. Airlines may charge a fee of $ 25 - $75 per segment at the time of the check-in and only permit the use of non-stop flights or direct flights. (Those flights which stop but do not require a change of planes). Some airlines shall not accept un-accompanied minor on late night flights. Unaccompanied minor reservations cannot be booked on our web site and should be made over the phone during our business hours.
Fares can be changed by the Airlines at any time without notice based on demand, sometimes the amount of time it took you to search and purchase the ticket, the airline may have changed the fare or the class of service may have sold out. Airlines reserve the right to do that at any time. We monitor the fares closely and make every effort to keep the fares displayed on our site as current as possible.
When the booking is completed, a page will be immediately displayed showing you that your booking has been completed successfully along with 6 digit booking ID number and your itinerary for you to review and print. An auto email will also be received by you with your (Six Digit) booking ID number. You must save the booking number for future reference. Please allow 1 to 5 business hours for us to issue the E-tickets. As soon as the ticket is issued, we will send you your E-Ticket Confirmation Number via email to the email address provided by you. If you do not receive your auto email within the afore mentioned time, it could be due to incorrect spelling or typing mistake when you entered your email address or email could be going to some other folder (junk, spam etc.) or spam blockers may be keeping it from reaching you (AOL or EarthLink can do that) .
If by mistake you entered a incorrect passenger name, you will have to call us urgently at 1-213-955-9695 during our normal business hours. We may be able to change name within 24 hours, please note that your current fare may or may not be the same or available. There will also be additional fees charged for changing a non-changeable ticket.
For any date changes or upon realization that your itinerary has the wrong date, please contact one of our sales support agents immediately at 1-213-955-9695 during business hours. Penalty fees may apply.
Electronic or e-tickets as they are usually called are stored within the airlines reservation system rather than printed on a paper copy. It is a very convenient way to travel.
This service eliminates the time and hassle associated with purchasing or exchanging a paper ticket and is cost effective.
Collecting you boarding pass with an electronic ticket Your boarding pass will be issued by the airline upon check-in but when you arrive at the airline check in desk you will be required to present the following items in order to receive your boarding pass:
1) An official form of identification i.e. driver's license or passport 2) A printout of your confirmation page or confirmation e-mail to present to the check in representative. 3) The credit/debit card you paid with (This only applies if you are flying with SASK or Air France).
Paper Tickets From 1st June 2008, due to recent IATA regulations, we will only issue electronic tickets.
In the event that you choose an itinerary which has an airline limitation that requires a paper ticker to be issued, you will be contacted by a member of our Sales and Customer Care team to make alternate arrangements.
This normally happens when the particular airline is not yet e-ticketable.
Your E-Ticket confirmation is usually sent within 1-5 business hours. In case you do not receive it within specified time it could be due to several reasons:
It may be taking us longer to process your confirmation due to credit card verification.
In the case of a third party purchase we may still be waiting for acceptance and authorization email from the credit card holder.
It may also happen due to incorrect spelling or typing mistake when you entered your email address or email could be going to some other folder (junk, spam etc.) or spam blockers may be keeping it from reaching you (AOL or EarthLink can do that)
In the case of your credit card being declined we will notify you and you may have to contact your credit card company to find out the reason for decline. There could be several reasons for card being declined e.g. insufficient funds, low daily spending limit, the bank is not used to you charging this much money at one time, billing address verification failed, typing an incorrect billing address or expiration date. The airline in most cases will allow a flight request to hold for 24 hours before the fare expires and request is cancelled. Once the issue has been resolved you can call our toll free number @ 1-213-955-9695 and speak with one of our sale support agents to get your ticket processed.
It is strongly recommended that you complete itinerary be reviewed by you prior to your travel date for any changes made by the airline to flight numbers or times. It is also recommended that within a week of commencement of your trip, reconfirm your reservation by calling the airline directly, or by logging on to www.viewtrip.com.
Some international airlines do require passengers to call the airline directly, 24 to 72 hours prior to departure to reconfirm your flights.
It is highly recommended that you should protect your trip with travel Insurance. Travel insurance can provide travelers with coverage for many unforeseen problems, from a cancelled flight to a serious illness—or in rare cases, even an act of terrorism or the financial default of a travel supplier. Buy travel insurance here. Buy Travel Insurance
Any one under the age of 18 years traveling without the company of an adult shall be considered as an un-accompanied minor by the airline. Different airlines have their own restrictions for un-accompanied minor travel. It is recommended to always check directly with the airline to learn their specific rules. Most airlines have age restrictions, children under the age of 5 yrs cannot fly alone. Airlines may charge a fee of $25 - $75 per segment at the time of the check-in and only permit the use of non-stop flights or direct flights. (Flights which stop but do not require a change of planes). Some airlines may not accept un-accompanied minor on late night flights. Unaccompanied minor reservations cannot be booked on our web site and should be made over the phone during our business hours. Our sales team will advise you of further action required after making the booking with us.
Still have questions?
Our Customer Support Team will be glad to assist you.
* Discount is applicable on unrestricted published airfare of most major scheduled airlines. These offers are good on major airlines to all destinations world wide. All fares are subject to availability.Discount may vary based on availability, season, travel dates, advance notice, minimum maximum stay, black out travel dates and may change without any prior notice.Additional restrictions may apply. This site pays most careful attention in providing information and data, but it does not guarantee the correctness, completeness, and the usefulness of its contents.