American Airlines Customer Relations
Mail Drop 2400
P.O. Box 619612
Dallas/Ft. Worth Airport, TX 75261-9612
United States and Canada, Europe, Japan, and Latin America.
MD-80 (Super 80), Fokker-100 aircraft, Boeing 777 aircraft, Boeing 737, 767 , Airbus A300 aircraft.
Dallas (DFW), St. Louis (STL), London (LHR), Raleigh/Durham, Boston (BOS), Chicago (ORD).
Palm Springs, Beijing, Shanghai, Osaka, Tokyo, Delhi, Brussels, Paris, Frankfurt am Main, Dublin, Shannon, Rome, Madrid, Zurich, Glasgow, Scotland, London, England, Calgary, Vancouver, Ottawa, Toronto, Montréal, San José del Cabo, MexicoCity, León, Acapulco, Ixtapa-Zihuatanejo, Guadalajara, Puerto Vallarta, Monterrey, Cancún, Cozumel, Birmingham, Huntsville/Decatur, Anchorage, Alaska, Fayetteville, Phoenix/Scottsdale, Tucson, Burbank, Fresno, Los Angeles, Oakland, Ontario, Sacramento, San Diego, San Francisco, San José, Santa Ana, Orange County, Colorado Springs, Denver, Gunnison, Hayden/Steamboat Springs, Montrose/Telluride, Vail, Fort Lauderdale, Fort Myers, Jacksonville, Miami, Orlando, Tampa Bay Area, West Palm Beach, Atlanta, Honolulu, Kahului, Kailua-Kona, Lihue, Chicago, Indianapolis, Wichita, Louisville, New Orleans, Baltimore, Boston, Detroit, Minneapolis/Saint Paul, Kansas City, Saint Louis, Omaha, Las Vegas, Reno, Newark, Albuquerque, New York City, Charlotte, Raleigh/Durham, Columbus, Dayton, Oklahoma City, Tulsa, Portland, Philadelphia, Pittsburgh, Providence, Memphis, Nashville, Austin, Dallas/Fort Worth, Dallas, El Paso, McAllen, San Antonio, Salt Lake City, Norfolk/Virginia Beach/Williamsburg, Richmond, Seattle/Tacoma, Jackson, San Juan, Saint Croix, Saint Thomas, St. John's, Antigua, Bridgetown, Bermuda, Grand Cayman, La Romana, Puerto Plata, Punta Cana, Santiago, Santo Domingo, Port-au-Prince, Kingston, Montego Bay, Basseterre, Saint Kitts, Vieux Fort, Oranjestad, Aruba, Willemstad, Curaçao, Philipsburg, Saint Maarten, Port of Spain, Providenciales, Belize City, Liberia, San Salvador, Guatemala City, San Pedro Sula, Tegucigalpa, Managua, Panama City, Buenos Aires, La Paz, Santa Cruz de la Sierra, Rio de Janeiro, São Paulo, Santiago, Bogotá, Cali, Medellín, Guayaquil, Quito, Lima, Montevideo, Caracas, Maracaibo.
American Airlines is not just one of USA’s major airline services but has the distinction of being the world’s largest airline according to parameters of customers, fleet size, revenue earned, kilometres flown and destinations served. With its headquarters in Texas, it connects an astounding 95 domestic and 95 international destinations in 55 countries across five continents. Moreover, American’s partner airlines in the oneworld alliance ensure complete connectivity to any destination you wish to travel to. This is made possible by the world’s largest commercial fleet of Airbus, Boeing, CRJ and ERJ aircraft.
Classes of Service
American Airlines’ Flagship First and Flagship Business services offer the most personalised experiences and special facilities for long-distance international and transcontinental flights. For select long-distance international, short-distance international and domestic flights one can choose from the First, Business, Premium Economy, Main Cabin Extra, Main Cabin and Basic Economy classes. These come with amenities like more legroom, entertainment and complimentary drinks and snacks.
American Airlines is noteworthy for its world-class customer service as much as for its enormous size. Special assistance is available throughout the trip for passengers with both physical and cognitive disabilities, pregnant women and those travelling for medical emergencies or with children and pets. Once on the ground, First and Business class customers can continue to travel in comfort by unwinding at any of American Airlines’ Flagship lounges. This apart, the airline’s Admiral Club lounges are located across 50 destinations worldwide for its members.
Flight Status and Check-in
After booking the ticket, you can check your American Airlines flight status online on the company website americanairlines.in. American Airlines check-in can also be similarly done online. It begins 24 hours before departure and ends 45 minutes ahead of it for domestic flights and 90 minutes for international ones.
Baggage fee for the first checked bag applies to transatlantic Basic Economy tickets, the bag not exceeding 62 inches in its maximum dimension and 50 pounds in weight. However, First and Business flyers can check-in bags weighing up to 70 pounds. A carry-on bag and one personal item are free of any charge across classes of service.
The most popular aspect is the American Airlines Advantage program. It is a loyalty program designed for frequent flyers, who can earn miles when they fly with American Airlines or any of its Oneworld alliance partners. These miles can then be exchanged for flights to around 1000 destinations across the world, upgrades in the service class, hotels, car rentals, vacation packages and other retail products on offer by American Airlines.